CRM-Powered BPO Operations

Build outsourced teams that run inside your CRM.

SortexBPO gives you trained support, sales, and back-office teams connected to SortexCRM, so every call, ticket, task, and KPI stays visible from day one.

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KPI-led delivery

CRM visibility

Scalable teams

Operations Command Center Live team performance snapshot

Live

Daily Interactions 2.5K

Client Retention 94%

Active Agents 20+

Campaigns 5

Monthly SLA Progress 76%

Dedicated team pods

Agents, supervisors, QA, and reporting aligned around your workflows.

QA TL CS SDR

Customer Support Inbound calls, tickets, live chat, and service workflows.

Outbound Sales Appointment setting, lead follow-up, and pipeline growth.

Back Office Data entry, admin processing, order support, and CRM updates.

CRM Automation Setup, automation, reporting, and workflow optimization.

About SortexBPO

Outsourcing built for control, speed, and measurable growth.

SortexBPO is a CRM-driven outsourcing company built to combine operational excellence with technology. We integrate directly with SortexCRM to give businesses full visibility, accountability, and scalable support.

Performance-based teams managed through clear KPIs, QA standards, and live reporting.

Every workflow, conversation, task, and customer touchpoint can be tracked inside one CRM ecosystem.

Flexible staffing for support, sales, back office, and operations without losing visibility.

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SortexBPO CRM-powered outsourcing operations team

CRM-first Designed to make outsourced operations transparent, trackable, and easier to scale.

Core Solutions

CRM-Powered Outsourcing Solutions

Dedicated teams built for performance, transparency, and scalable growth across customer support, outbound sales, back office, and CRM operations.

Customer Support Operations

Dedicated agents trained inside SortexCRM to manage inbound calls, tickets, live chat, and workflows efficiently.

Outbound Sales & Lead Generation

Performance-driven teams focused on appointment setting, follow-ups, pipeline nurturing, and revenue growth.

Back Office Processing

Reliable support for data entry, CRM updates, order management, admin processing, and operational workflows.

CRM Setup & Automation

Full deployment and optimization of SortexCRM to streamline your operations and scale faster.

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How We Work

From workflow mapping to measurable delivery.

We build your outsourced team around your business process, then connect people, QA, reporting, and CRM automation into one operating system.

Map Your Operation

We review your current workflow, customer journey, CRM setup, KPIs, scripts, and reporting requirements.

Build the Team Pod

We assign trained agents, team leads, QA support, and workflow rules aligned with your service level goals.

Track, Optimize, Scale

We monitor live KPIs, improve scripts, tighten QA, and scale capacity based on performance and demand.

Performance Metrics

Operational performance you can measure.

Structured CRM-powered operations designed to make results visible, accountable, and easier to improve.

Active Agents

Client Retention %

Daily Interactions

Campaigns Managed

Testimonials

Trusted by teams that need visibility.

Companies choose SortexBPO when they need outsourced delivery without losing control of performance, reporting, and accountability.

SortexBPO helped us structure our support operations inside SortexCRM. Our ticket resolution time improved significantly and reporting became fully transparent.

Operations Director

E-commerce Brand

We scaled our outbound team fast without losing performance control. Every KPI is now tracked inside one centralized CRM system.

Founder

SaaS Startup

Traditional outsourcing gave us limited visibility. SortexBPO gave us workflow tracking, agent accountability, and measurable growth.

Sales Manager

Financial Services

Ready to scale your operations with a CRM-powered team?

Let’s design the right support, sales, or back-office team for your workflows, KPIs, and growth goals.

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