About SortexBPO

CRM-driven outsourcing built for visibility, scale, and performance.

SortexBPO combines trained outsourced teams with SortexCRM workflows, KPI tracking, and operational accountability, giving businesses a smarter way to scale customer support, sales, and back-office operations.

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360° CRM Visibility

24/7 Workflow Tracking

KPI Driven Teams

CRM Integration

Every outsourced team works directly inside SortexCRM for complete visibility, workflow control, and real-time reporting.

Performance Monitoring

KPIs, call metrics, ticket resolution, follow-ups, and campaign performance are tracked with measurable accountability.

Scalable Teams

Launch trained agents quickly, align them with your process, and scale your operations without losing control.

Who We Are

A technology-first BPO partner for modern operations.

SortexBPO is a CRM-driven outsourcing company built to combine operational excellence with technology. We provide structured, accountable, and scalable teams integrated directly into SortexCRM.

Our approach removes the blind spots of traditional outsourcing. Instead of disconnected teams and scattered reporting, your operation gets centralized workflows, clean performance data, and agents trained around your exact process.

CRM-powered customer support operations

Outbound sales and lead generation teams

Back-office processing and workflow automation

Explore Solutions

CRM Operations, agents, tasks, and reporting connected in one ecosystem.

How We Operate

Built like a managed growth system, not just staffing.

We combine people, process, training, reporting, and automation so outsourced work becomes easier to control and easier to scale.

Process Mapping

We document your workflows, CRM stages, service standards, campaign rules, and reporting needs before deployment.

Team Deployment

Agents are trained on your scripts, workflows, escalation rules, and SortexCRM process so they can perform with structure.

KPI Optimization

We monitor performance, identify gaps, improve conversion, and refine operations using live CRM reporting.

Leadership & Operations Team

Operators, CRM specialists, and campaign leaders.

Experienced people focused on building measurable, accountable, and scalable outsourced operations.

Olive Yew

Founder & Director

Leads business strategy, client success, and the operational direction of CRM-powered outsourced teams.

Aida Joe

Operations Manager

Oversees daily delivery, workforce alignment, quality control, and process execution across campaigns.

Teri Dac

CRM & Campaign Lead

Manages CRM workflows, reporting structure, campaign setup, and performance visibility for clients.

SortexBPO technology driven outsourcing operations

Technology-driven outsourcing with measurable accountability.

Testimonials

What clients value about the SortexBPO model.

SortexBPO helped us structure our support operations inside SortexCRM. Our ticket resolution time improved significantly and reporting became fully transparent.

Operations Director

E-commerce Brand

We scaled our outbound team fast without losing performance control. Every KPI is now tracked inside one centralized CRM system.

Founder

SaaS Startup

Traditional outsourcing gave us limited visibility. SortexBPO gave us full workflow tracking, agent accountability, and measurable growth.

Sales Manager

Financial Services

Ready to build an outsourced team with real CRM visibility?

Let’s design a support, sales, or back-office operation around your goals, workflows, and performance targets.

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